You can track your order by referring to your order dispatch email. Tracking details are available from the moment your order is dispatched from us to when it is signed for at its final destination.
The only sizes that we have available are the ones showing on our website. But do keep checking our website for items being returned and coming back into stock.
PO Box Address
We are unable to deliver to PO Box numbers, mail-forwarding addresses and temporary residence addresses. This is to ensure the safe and undamaged delivery of your order.
Delivery At Weekends
Weekend delivery varies globally and we would recommend contacting the courier for further details. Our couriers do not deliver at weekends, unless the nominated day service is selected for Saturday or Sunday.
Delivery On Public Holidays
Our couriers do not currently deliver on public holidays.
Please check your order as soon as you receive it. If your order is not as expected, please contact our Customer Care Team as soon as possible with your order confirmation number to hand.
We offer delivery to China. This service takes 3 - 7 working days and includes taxes and import duties. However, we do not cover any local sales taxes and the recipient of the parcel will be responsible for these.
Chinese customs have a limit of CNY 1,000 for personal shipments, the total value of multiple items should not exceed this, if they do you may need to provide customs with further documentation. However, If the shipment contains only one item, it still can be cleared as personal effects even if the value is over CNY 1,000.
Please contact your local S.F. Express to receive further information.
Depending on the clearance method and value of your order, you may need to provide S.F. Express with further information, such as a copy of your ID and a consignee's declaration letter.
We are delighted to be able to offer personalisation on different length on a wide variety of our pieces or even tailor-made design for your special occasion like wedding, birthday. Please contact our Customer Care Team for more information.